INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

HOW DO I RETURN OR EXCHANGE?

If your purchase isn’t working out for you, we’re happy to accept it for return as long as your item is in original condition ( tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchange.

Once our team received your return parcel, they will issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer

I ENTERED THE INCORRECT SHIPPING ADDRESS -- CAN YOU CHANGE IT FOR ME ?

Please contact us immediately with your correct address. if your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and\or dispatched then we sadly cannot make any changes for you

HOW TO TRACK MY ORDER STATUS?

ONCE your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once is in transit.

CAN I MAKE CHANGES TO MY ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we’re unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you received and further details of the problem within 30 days of receiving your order.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS